Refund policy

Returns & Exchanges

We want you to love what you ordered. If something isn't right, start a return in our Returns & Exchanges Portal.

Added Order Protection at checkout?

Refunds have no return fee, and your package is covered if it's lost, stolen or arrives damaged.

How it works

• You have 14 days after your order arrives to start a return.
• Holiday orders get more time: if your order arrives between November 15 and December 31, you can start a return until January 15.
• Items must be unworn, unwashed, and in original condition with tags attached.
• We email you a prepaid return label within 1 business day.
• Once your return arrives and passes our check, we send your exchange, store credit or refund.

Your options

• Exchange: a new size or color of the same item. Free.*
• Store credit: what you paid, tax included. Free.* It never expires.
• Refund: what you paid, tax included, back to your original payment within 5–7 business days, minus a return fee.

Exchanges and store credit are free.*
*Refunds have a return fee of 10% (at least $8), taken off the refund. No fee with Order Protection, or when we sent the wrong item or it arrived damaged or defective.

Exchanges

Your new item ships once your return arrives and passes our check.

Damaged, defective or wrong item?

Choose that reason in the portal and add photos. There's no fee. Your replacement ships once the item is back with us and checked.

Final sale

Final sale items (including the "Almost Gone" collection and mystery boxes) can't be returned, unless they arrived damaged or defective, or we sent the wrong item.

Questions?

Reach out at hello@shoppolieco.com. We're happy to help.