Frequently asked questions
Shipping & Tracking
How much does shipping cost?
We offer free standard shipping on all orders over $99 within the United States. Orders under $99 are subject to a flat rate of $6.95.
Do you offer express shipping?
Yes! Express shipping options are available at checkout.
How quickly will my order ship?
All in-stock orders placed before 3 PM PST ship the same business day or next business day.
Do you ship internationally?
Yes! Shipping and duties are expected to be paid by the buyer.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
Refunds: Items must be returned within 14 days of delivery
Items must be unworn, unwashed, and in original condition with tags attached
Final sale items are not eligible for return
Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.
Exchanges and store credit are free.* *Refunds have a return fee of 10% (at least $8). No fee with Order Protection, or when we sent the wrong item or it arrived damaged or defective.
To get started, visit our Returns & Exchanges Portal and follow the steps. Full details in our refund policy.
How do I start a return?
To get started, visit our Returns & Exchanges Portal and follow the steps.
How do I start an exchange?
Select your exchange item directly through our Returns & Exchanges Portal. Once your return arrives and passes our check, we'll ship your new item.
I made a mistake on my order, can I change an item for a different size or color?
As long as your order hasn't shipped, absolutely! Just reach out to us at hello@shoppolieco.com and we'll help coordinate everything so you get the right item as quickly as possible.
What if my item is final sale?
Items marked as final sale cannot be returned or exchanged, unless they arrived damaged or defective, or we sent the wrong item. These items are clearly marked on the product page before purchase.
Order Protection
What is Order Protection?
Order Protection is an optional add-on at checkout. It covers lost, stolen or damaged deliveries, and refunds have no return fee. If something goes wrong with your delivery, start in our Returns & Exchanges Portal and choose Problem with my delivery.