Frequently asked questions
Is your question not listed? Then please contact our customer service.
Shipping & Tracking
How much does shipping cost?
We offer free standard shipping on all orders over $120 within the United States. Orders under $120 are subject to a flat rate of $6.95.
Do you offer express shipping?
Yes! Express shipping options are available at checkout.
How quickly will my order ship?
All in-stock orders placed before 3 PM PST ship the same business day or next business day.
Do you ship internationally?
Yes! Shipping and duties are expected to be paid by the buyer.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
Refunds: Items must be returned within 14 days of delivery
Items must be unworn, unwashed, and in original condition with tags attached
Final sale items are not eligible for return
Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.
To get started, visit our Returns & Exchanges Portal and follow the steps.
How do I start a return?
To get started, visit our Returns & Exchanges Portal and follow the steps.
How do I start an exchange?
Select your exchange item directly through our Returns & Exchanges Portal. Once your return tracking shows it's on its way back to us, we'll ship your new item out.
I made a mistake on my order, can I change an item for a different size or color?
As long as your order hasn't shipped, absolutely! Just reach out to us at hello@shoppolieco.com and we'll help coordinate everything so you get the right item as quickly as possible.
What if my item is final sale?
Items marked as final sale cannot be returned or exchanged. These items are clearly marked on the product page before purchase.
What is Checkout+?
What is Checkout+ option at checkout?
Checkout+ is an optional add-on at checkout that provides free return shipping and protects packages against loss, theft, or damage during transit. It simplifies the return process, allowing customers to return and exchange items for free.