FAQ
Have questions? We've got answers!
Orders
Orders are processed quickly — usually within 1–2 business days. Shipping typically takes 3–4 business days depending on your location. You’ll receive tracking information by email as soon as your order ships.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Check the size guide on each product page for measurements. If you’re between sizes, we recommend sizing up for a comfortable fit. Need help? Contact us and we’ll guide you.
Link to our Size Guide!
Yes. Our checkout is protected with SSL encryption and trusted payment processors, so your information is 100% secure.
We process orders quickly, so changes or cancellations must be requested within 1 hour of placing your order. Contact us right away if you need help.
Shipping & Returns
Yes! We offer free shipping on all orders in the United States. Expedited shipping options are also available at checkout!
We accept returns within 5 days of delivery. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.
To start a return, simply contact us and we’ll guide you through the process. Please note: return shipping costs are the responsibility of the buyer.
All approved returns are issued as store credit that never expires. Store credit will be emailed to you once your return is processed. We do not issue refunds back to the original form of payment.
Once your return is received and inspected, we’ll issue store credit within 2–3 business days and email it to you.
We’re so sorry if this happens! Please contact us within 48 hours of delivery and we’ll make it right with a replacement or store credit.
Products
Most of our styles run slightly oversized. Check the size guide on each product page for exact measurements. If you’re between sizes, we suggest sizing down for the true-to-size experience, and sizing up for the oversized experience!
Some styles may be restocked depending on demand. Sign up for back-in-stock alerts on the product page to be notified first.
We focus on quality fabrics that balance comfort and durability. You can find fabric details listed on each product page.
You can reach us anytime at hello@shoppolieco.com. We aim to respond within 24 hours.